About us
We are a global Sourcing Partner for Professional Business & Industrial Hardware,One-stop OEM/ODM hardware solution provider with extensive project experience, exceptional import/export operational expertise, and rapid response capabilities to meet customer needs.Factory is located in shenzhen city,Welcome to visit and contact us.
About Products
We primarily offer optimal product solutions to system integrators across industries including finance, telecommunications, healthcare, transportation, hospitality, and retail. Our product portfolio includes: Motorized card dispenser,Card collector,Motorized card reader writer, Manual card reader writer,Thermal printers, Portable Printers,Panel Printers,Label Printers,Self-service Kiosk printers ,Barcode scanners ,Handheld POS terminals,PDA,Tablet POS, Desktop POS ,Industrial computers and Mini PCs.
About price
About service
We bridge the gap between world-class manufacturers and global businesses. We are more than a distributor; we are your dedicated integration and supply chain partner for professional-grade hardware. For system integrators, OEMs, and established brands, we streamline complexity, mitigate risk, and deliver the cohesive solutions needed to bring your projects to market efficiently and reliably.We don't just sell products; we engineer the optimal solution.Your quality control is our operational standard.We ensure your project continuity.Consolidate your sourcing. Amplify your efficiency.Our expertise extends beyond the catalog.Tailored Partnership Programs for Scalable Businesses.
About payment
About Delivery&shipment
Shipment time is within 15 days for stock products, and 1 months for bulk production, after confirming order and making payment.
What card thicknesses do your motorized card dispensers support?
Our motorized card dispensers support card thickness from 0.3mm to 2.0mm, including:
Standard PVC membership cards (0.76mm)
Thick access control cards (1.2mm)
Thin paper tickets (0.3-0.5mm)
Most standard cards (0.7-0.9mm) require no adjustment. For different thicknesses, simple adjustment via the side knob is available.
Related Products: ST-CD2000 Parking Dispenser | ST-K100-3Embedded Card Dispenser
What is the card hopper capacity?
- Capacity varies by model:
- Parking specific: 300 cards (standard 0.8mm cards)
- Embedded: 150 cards
- DESK500 (Desktop): 100 cards
- Cyclic dispensing: 200 cards + cyclic recycling
What communication interfaces are available?
Our card dispensers support multiple interfaces:RS-232 serial (most common, industrial standard) / USB (virtual COM driver)/TTL level (customizable).We provide SDKs for Windows, Android, and Linux with development documentation for integrators.
What is the dispensing speed?
Our dispensers operate at >1 card/second, depending on model:
- Standard models: 1-2 cards/second
- High-speed models : Up to 3 cards/second
- Suitable for high-frequency scenarios like parking entrances and self-service terminals
Can they be used outdoors? What about waterproofing?
Yes.
Parking Series: IP54 protection rating, dustproof and splash-proof, suitable for outdoor booth environments
Embedded models are recommended for indoor or cabinet installation
All outdoor models feature front normally-closed door design to prevent dust and rainwater ingress
For extreme environments (-30°C or +60°C), contact us for wide-temperature customized versions.
What paper widths do your thermal printers support?
We offer multiple paper width options:
58mm: Mobile POS, milk tea shop receipts
80mm: Standard cash register receipts (most common)
112mm: Kitchen printers, back-of-house orders
All models support auto-cutter function (partial/full cut optional).
What operating system do your handheld POS terminals use?
Our handheld POS terminals mainly use:
Android 11/12/13/14 (mainstream, rich ecosystem)
Support Google Play Store for app installation
Provide SDK for secondary development
Battery life: 5000mAh, supports 12+ hours of continuous normal use
Can mini PC configurations be customized?
Yes. Our mini PCs support:
CPU options: Intel Celeron/Pentium/Core i3/i5/i7
Memory: 4GB/8GB/16GB DDR4
Storage: 64GB/128GB/256GB/512GB SSD
OS: Windows 10/11, Linux, Android
Interfaces: Dual LAN, HDMI/VGA, COM port, USB 3.0
Suitable for digital signage, industrial control, self-service terminals, etc.
Which card dispenser should I choose for parking lot entrances?
We recommend the ST-CD2000 Parking-Specific Card Dispenser.
Features:
- 300-card large hopper, reducing maintenance frequency
- IP54 protection, suitable for outdoor use
- Front normally-closed door design, dustproof and waterproof
- Optional dual outlet for different vehicle window heights
- Supports license plate recognition integration
- For advanced robotic arm card dispensing robots, contact us for custom solutions.
My self-service terminal needs to dispense and read/write cards simultaneously. Is this possible?
Yes. Our ST-K750-C model has a built-in RFID read/write module, supporting:Dispensing + contactless IC card read/write (ISO14443A/B);Can stop at RF position for read/write before dispensing;Optional contact IC card reader or magnetic stripe read/write module;One device handles dispensing and encoding, saving space and cost.
Can thermal printers be used in kitchens? Are they oil and waterproof?
Yes. Our ST-POS8811 Kitchen Printer is specifically designed for back-of-house:
- Waterproof and oil-resistant housing
- Large paper roll holder, reducing change frequency
- Buzzer alarm ensures no order is missed
- Supports multiple font styles for notes like "Urgent" or "Less Spicy"
What is the MOQ (Minimum Order Quantity)?
- Standard models : 1 unit accepted (sample testing)
- Bulk orders: Volume discounts starting from 10 units
- OEM customization (custom logo/color/panel): Typically 50 units minimum
- Sample testing is welcome before bulk orders.
Can I get a free sample for testing?
- We offer a paid sample testing policy:
- Pay sample cost and shipping
- Sample cost is deductible from bulk order
- Not satisfied? Return within 7 days of receipt (buyer pays return shipping)
- This ensures sample quality matches mass production.
Are your prices quoted FOB or EXW?
- We offer multiple trade term quotes:
- EXW (Shenzhen factory)
- FOB (Shenzhen/Guangzhou port)
- CIF (destination port specified)
- Please inform your quantity and destination country for the best quote.
What payment methods do you accept?
- We accept:
- T/T bank transfer (30% deposit + 70% before shipment)
- PayPal (for sample orders, additional fee applies)
- Western Union
- T/T or L/C recommended for first cooperation; flexible terms negotiable thereafter.
Do you support OEM/ODM customization?
Yes. We offer:
- Logo customization: Silk screen or laser engraving
- Color customization: Panel color adjustable
- Packaging customization: Neutral or your brand packaging
- Software customization: Boot screen, communication protocol modification
- OEM orders minimum 50 units. Contact sales for details.
What is the lead time for bulk orders?
- Standard lead times:
- Sample orders: Ship within 1-3 working days
- Bulk orders (10-100 units): 5-15 working days
- Large orders (100+ units): 20-30 working days (depending on configuration)
- Exact lead time confirmed upon order. Contact us for urgent requirements.
What international certifications do your products have?
Our products are certified with:
- CE (EU safety standards)
- FCC (US electromagnetic compatibility)
- RoHS (environmental directive, no lead/mercury)
- CCC (China Compulsory Certification)
- ISO9001 (Quality Management System)
- Certificates available upon request.
What is your quality control process?
We implement three-stage inspection:
- Incoming inspection: 100% inspection of all components
- In-process inspection: Sampling at each production stage
- Final inspection: 100% testing (function test + burn-in) for every unit
- Each unit undergoes 24-hour burn-in testing before shipment to ensure stability.
What is your product failure rate?
According to 2025 statistics:
- Average failure rate: <0.5% (within warranty period)
- Motor MTBF: >10,000 hours
- Printer head life: 150km
- We openly share this data because we are confident in our quality.
What is your warranty period?
- Full unit warranty: 1 year (from shipment date)
- Core components (motor, print head): 1 year
- Extended warranty: Available for purchase (2 or 3 years)
- Free repair or replacement for non-human damage within warranty.
What if my equipment malfunctions?
Follow these steps:
Step 1: Self-troubleshooting
Check our [Troubleshooting Guide] (includes common error codes and solutions)
Step 2: Contact Technical Support
Provide:
- Model number
- Fault description (video/photo preferred)
- Error code (if any)
- Response time: Within 4 hours on working days
Step 3: Repair/Replacement - Domestic customers: Return for repair or replacement parts sent
- International customers: Replacement parts shipped or local service arranged
Do you provide spare parts? How to order?
Yes. We stock common spare parts:
- Motor modules
- Control boards
- Sensors
- Roller kits
- Printer cutters
- Power adapters
Spare parts can be ordered separately. Ship within 48 hours (stock permitting).
Is there a user manual or video tutorial?
Yes. We provide:
- PDF User Manual (English/Chinese)
- Installation video tutorials (YouTube/Tencent Video)
- SDK Development Documentation (for integrators)
- Download links sent after order confirmation, or available on our website's "Support Center".
How do you package for international shipping? Is it safe?
We use triple-layer protective packaging:
- Anti-static bag for the product
- Custom foam for shock absorption
- 5-layer corrugated carton + strapping
Tested to withstand 1.5m drops. 5000+ shipments with <0.1% transporation damage rate.
Which couriers do you use? Can you ship to my country?
Our core partners:
- International couriers: DHL, FedEx, UPS (3-7 days)
- Air freight: For larger batches (7-15 days)
- Sea freight: FCL/LCL, suitable for bulk orders (20-40 days)
We ship to 200+ countries. Check local customs regulations before ordering.
How do I track my order?
After shipment, we provide:
- Tracking number
- Tracking link
- Estimated delivery date
You can also contact your dedicated sales person for any issues.
When was SNROTEK founded? What do you do?
SNROTEK was founded in 2017, with 8 years of experience in intelligent terminals.
Main products:
- Motorized card dispensers
- Smart card readers
- Thermal printers
- Handheld POS terminals
- PDA/Barcode scanner
- Mini PCs
Serving 3000+ customers globally, exporting to 50+ countries.
Are you a manufacturer or trading company?
We are a professional trading company, but different from normal intermediaries:
Our Advantages:
- 8 years industry experience:Deep understanding of products and supply chain
- Partner with ISO factories:All partners are certified manufacturers
- Three-stage QC:Strict quality control before shipment
- Technical team: SDK development and after-sales support
- Stock availability:Common models stocked for fast delivery
Simply put: We integrate best and right resources for you. You get factory prices + trading company service.
Can I visit your factory?
Most welcome! Please:
- Book 3-5 working days in advance
- Inform us of visitors and schedule
- We can arrange factory tour + technical discussion
How do I request a quote?
Through these channels:
- Click "Get Quote" on product pages
- Email: sales@snroprinter.com
- WhatsApp/WeChat: +86 18617102760
- Live chat (bottom right corner)
Please provide: Model, quantity, destination country. We'll reply within 24 hours.
Can I order directly online?
B2B busines mainly makes deal from inquiry. However, for sample convenience:
- Some standard models support online ordering (credit card/PayPal)
- Orders over $1000 recommended to contact sales for formal contract
Website process: Select product → Add to inquiry → Submit info → Sales confirm → Payment → Ship
How quickly do you respond to inquiries?
- Working hours (Mon-Fri 9:00-18:00 Beijing time): Within 2 hours
- Non-working hours: By 10:00 next day
- Urgent: Mark "URGENT" for priority handling
Is my information secure?
We highly value information security:
- Website uses HTTPS encryption
- Inquiry information is encrypted during transmission
- Never sell customer data to third parties
- NDA agreements available upon request