From Inquiry to Delivery — A Simple, Transparent Procurement Process

Buying professional kiosk hardware shouldn’t be a guessing game. This page walks you through exactly how ordering works at SNROTEK — from your first inquiry to after-sales support — so you know what to expect at every step. No surprises, no hidden costs, no waiting for answers.

Discuss Your Project

① The 7-Step Process

1

Send Your Inquiry (RFQ)

Tell us your application, target market, estimated quantity and customization needs. Use our RFQ template to make sure nothing is missed. We respond within 24 hours on business days.

2

Requirement Confirmation & Solution Proposal

Our engineers review your requirements and recommend the right models — or a customized solution if off-the-shelf won’t fit. You receive a quotation with specs, options, certifications and pricing.

3

Sample Confirmation

For standard products, samples are available before you commit to bulk. We confirm sample cost, shipping method and lead time.

4

Place Order & Payment

Once everything is confirmed, we issue a Proforma Invoice (PI) with final specs, quantity, unit price and delivery date. Production starts after the deposit is received.

5

Production & Quality Control

Your order follows our standard QC flow: incoming material inspection → burn-in / aging test → final inspection. Production photos and videos available on request, or third-party inspection.

6

Shipping & Logistics

We ship by express (DHL / FedEx / UPS), air or sea — depending on quantity, timeline and budget. You receive tracking numbers and full export documentation. EXW / FOB / CIF / DDP terms available.

7

After-Sales Support

Every order comes with a 12-month warranty, remote technical support and long-term spare parts supply. For OEM/ODM projects, a dedicated support engineer stays with your project.

② What to Prepare for Your RFQ

Include these details to get the fastest, most accurate quotation:

  • Application scenario (self-service kiosk, POS checkout, parking system, ticketing, etc.)
  • Estimated annual volume / first order quantity
  • Target market and certification requirements (CE, FCC, RoHS, EMV…)
  • Interface and power requirements (USB, RS232, Ethernet, DC voltage, paper width…)
  • Customization needs (logo, firmware, color, silk-screen, packaging)
  • Expected delivery date

③ Business Terms

Item Details
MOQ Standard models: samples from 1 unit; bulk MOQ could be discussed. OEM/ODM custom projects: discussed case by case based on firmware, tooling and branding scope.
Pricing Terms EXW / FOB Shenzhen / CIF / DDP — choose the one that fits your logistics.
Payment T/T: 30% deposit + 70% before shipment; samples via PayPal / Western Union.
Lead Time Standard products: 7–15 days; custom products: 15–30 days; sample lead time: 2-3 days.

④ Quality & Packaging

Quality Control

  • Every unit passes factory inspection before shipment
  • Third-party inspection available on request
  • Shipment photos and videos sent before dispatch
  • Certificate of Conformance (CoC) provided per batch

Packaging

  • Standard export packaging: carton + protective foam
  • Moisture-proof and anti-static protection for long transit
  • Custom retail packaging and OEM branding available
  • Marking, labels and manuals per your specification

⑤ Warranty & After-Sales

Warranty

  • 12-month warranty on all standard products
  • Extended warranty available for selected models
  • Covers manufacturing defects; spare parts supplied throughout

Technical Support

  • Remote support via email and online
  • SDKs, manuals and 2D/3D drawings provided
  • Dedicated support engineer for OEM/ODM projects

⑥ FAQ

Do you charge for samples?

Yes, standard samples are charged at a small fee; Custom-made samples are quoted per project.

What is your MOQ?

For standard models, our MOQ starts from 1 unit. For OEM/ODM customization, the MOQ depends on the scope — firmware, tooling, branding and packaging. Contact us and we’ll confirm within 24 hours.

Can you produce under my brand (OEM/ODM)?

Yes — OEM/ODM is our core business. We support custom logos, colors, silk-screen, firmware configuration and even mechanical structure design. NDAs are available.

How long does delivery take?

Samples are shipped within 2-3 days after payment; Standard products are usually ready in 7–15 days after payment. Customized products take 15–30 days including sample confirmation. We always confirm the exact date on your PI.

What is your warranty policy?

All products come with a 12-month warranty covering manufacturing defects. We supply spare parts and provide remote technical support throughout the warranty period.

Do you ship worldwide? Can you handle DDP?

Yes, we ship globally. We support EXW, FOB, CIF and DDP terms — for DDP we handle customs clearance and delivery to your door. Tell us your destination and we’ll quote the best option.

Start Your Project Today

Send your RFQ and get a detailed quotation within 24 hours.

Email us: [email protected]

WhatsApp | Wechat | Tel: +86 18617102769